Company Name: Cognizant Technology Solutions India Ltd
Designation: Performance Testing/Performance Engineering
Job Description:
• Experience in Voice and Accent, Grammar, overall Communication skills, Telephone Etiquette, Customer Service and other Soft Skills trainings.
• Experience in initial trainings and base lining for every new member of the team
• Ensuring that every team member is ready for the process in terms communication & call handling skills
• To provide continuous coaching and mentoring all team members
• To monitor calls regularly and provide feedback to agents
• Report generation and analysis
• Should be flexible for 24*7 shifts
Company Profile:
Our more than 500+ clients span five continents and every major industry. With an advanced global delivery platform, Cognizant 2.0 (C2), we can share knowledge and efficiently manage projects across our global delivery network. It allows us to provide you with the most cost-effective and comprehensive, end-to-end, advanced solutions. When required, we can access the specialized skills of our deep talent pool from anywhere in the world, to solve any problem, through C2. Enhanced project collaboration tools and our well-codified, company-wide processes assure consistent, well-planned, measurable and reliable delivery from any and all locations.
Desired Profile:
Openings in Cognizant for Voice & Accent trainers
Experience in Voice and Accent, Grammar, overall Communication skills, Telephone Etiquette, Customer Service and other Soft Skills trainings.
Keywords: Voice & Accent Trainers
Experience: 1 - 5 Years
Role: Voice & Accent Trainer
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
Designation: Performance Testing/Performance Engineering
Job Description:
• Experience in Voice and Accent, Grammar, overall Communication skills, Telephone Etiquette, Customer Service and other Soft Skills trainings.
• Experience in initial trainings and base lining for every new member of the team
• Ensuring that every team member is ready for the process in terms communication & call handling skills
• To provide continuous coaching and mentoring all team members
• To monitor calls regularly and provide feedback to agents
• Report generation and analysis
• Should be flexible for 24*7 shifts
Company Profile:
Our more than 500+ clients span five continents and every major industry. With an advanced global delivery platform, Cognizant 2.0 (C2), we can share knowledge and efficiently manage projects across our global delivery network. It allows us to provide you with the most cost-effective and comprehensive, end-to-end, advanced solutions. When required, we can access the specialized skills of our deep talent pool from anywhere in the world, to solve any problem, through C2. Enhanced project collaboration tools and our well-codified, company-wide processes assure consistent, well-planned, measurable and reliable delivery from any and all locations.
Desired Profile:
Openings in Cognizant for Voice & Accent trainers
Experience in Voice and Accent, Grammar, overall Communication skills, Telephone Etiquette, Customer Service and other Soft Skills trainings.
Report generation and analysis
Should be flexible for 24*7 shifts
Keywords: Voice & Accent Trainers
Experience: 1 - 5 Years
Role: Voice & Accent Trainer
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
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