Quality Team Leader (Transactional) Openings at Tech Mahindra, Ltd.

Company Name:    Techmahindra Ltd

Designation:    Quality Team Leader (Transactional)

Job Description:

We at Tech Mahindra, Chandigarh have immediate openings for  Quality Team Leader (Transactional)

Job Description:

1. Experience in transactional quality of telecom BPO
2. Process improvement
3. Process compliance
4. Mentor and lead the quality team.
5. Plan for effective resource utilization and process target alignment.
6. Drive and track process parameters critical to quality and process.
7. Adopting best practices, ensuring meeting of SLA's.
8. Contribute to the development of the short and long term goals of the process.
9. Drive process improvement and other quality tools for process performance measurement and standardization.

Keywords: ites, bpo, call centre, customer care, customer service, QA, Quality, team leader, TL, Team lead

Company Profile:

Tech Mahindra is part of the US $14.4 billion Mahindra Group, in partnership with British Telecommunications plc (BT), one of the world’s leading communications service providers. Focused primarily on the telecommunications industry, Tech Mahindra is a leading global systems integrator and business transformation consulting organization. Tech Mahindra has recently expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Desired Profile:

Skills Required:

1. Graduate- Any discipline, MBA's preferred.
2. 3-4 years of experience
3. 2-3 years experience in Telecom BPO.
4. Excellent written and verbal communication.
5. Excellent people management, man management skills.
6. Strong interpersonal and influencing abilities.
7. Good process management skills.
8. Able to think strategically, and develop business plans.
9. Able to work in terms of business opportunities, growth, revenue.

Experience:     3 - 5 Years

Role:     Team Leader-QA/QC

Functional Area:      ITES/BPO/KPO, Customer Service, Ops.

Education:

UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location:    Chandigarh

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