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Wednesday, 4 January 2012

Executive - MIS & Operation Support @ Reliance Bpo Ltd

Company Name:    Reliance Communications Ltd

Designation:   Executive - MIS & Operation Support

Job Description:

Responsibilities :

1) Job will involve creation & delivery of monthly, weekly & daily dashboards in line with the requirements of client & operations .

2) Will be responsible for highlighting areas of improvement to Operations along with RCAs .

3) Will responsible for designing MIS for all new clients & processes added & associated data management

4) Will be responsible for managing SLAs & accuracy of reporting of the day to day reports.

5) Will responsible for Digitization of reports (both back-end and front-end) resulting in saving of man-hours of reporting & developing user friendly MIS

Company Profile:

Reliance BPO, a premium business process outsourcing services provider is part of the Reliance Group, one of the largest business houses of India Reliance BPO is a state-of-the-art service provider offering end-to-end solutions focusing in the Telecom, BFSI, Utility and Entertainment industry verticals. Clients come to us for cost advantages but stay with us because of our quality. We have been consistently delivering quality services to our clients thereby generating unmatched business value to our customers through our centers’ of excellence. Our operating philosophy is to provide value added workflow solutions to our customers utilizing the best of skill sets to ensure continuous improvements in our service offerings.

Desired Profile:

Desired Traits :

1) Knowledge of Excel, MS Access & SQL databases is must

2) Knowledge of Avaya , Aspect & HPS Dialer operation is desirable

3) Knowledge on the usage of data mining tools is desirable

Keywords: Reports, MIS, Excel,SQL

Experience:   1 - 3 Years

Role:    Process Flow Analyst

Functional Area:    ITES/BPO/KPO, Customer Service, Ops.

UG - Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization, BCA - Computers
PG - Post Graduation Not Required, MCA - Computers

Location:   Navi Mumbai

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