ISP Support- US Process- Sr. Consultant @ Sutherland Global Services

Company Name: Sutherland Global Services Inc

Designation:  ISP Support- US Process- Sr. Consultant

Job Description:

• Responsible for dealing with International Clients (Inbound Process)

• Responsible for dealing with Clients Queries/ Customer Calls regarding technical issues and abide by the prescribed norms

• This is a Level 2 Support and hence would be required to support all telephony and all peripherals

• Configuration of modem & router

• Removal of virus

• Installation of windows & MAC

• Configuration of computer peripherals (Printers, scanner etc.)

Company Profile:

Sutherland Global Services is a multi-national technology-enabled BPO services company providing integrated Platform-based and Analytics enabled business-cycle support solutions for major Industry Verticals and global industry leaders.

Desired Profile:

• Any Graduate/ 10+2 Certificate Holder

• Willing to work US shifts

• Excellent oral and written communication skills (English)

• Strong Technical Base since this is for Level 2 Support

• Operating Systems; Windows 9x, 2K, XP

• Hardware & Networking

• Basic hardware knowledge (motherboard, CD/DVD, hard disks, SMPS, keyboard etc)

• Internet technologies; ISP, dialer application(s), email clients, browsers

• Keyboarding Skill (WPM 35) Accuracy (85%)

• Must be able to join immediately- work location would be Cochin

• Must have a minimum of 6 months experience with an international BPO in a Voice, Technical Support role.

• Must be able to submit proof of tenure with the last international BPO and also the last 3 months salary slips

Experience:   1 - 4 Years

Role:   Outside Consultant

Functional Area:   ITES/BPO/KPO, Customer Service, Ops.

Education:
UG - Any Graduate, Graduation Not Required
PG - Any PG Course

Location:   Ernakulam / Kochi/ Cochin

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