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Friday, 2 March 2012

Reliance Comm; Looking for Team Leader - Voice

Company Name:  Reliance Communications Ltd

Designation:  Team Leader - Voice

Job Description:

• Motivating and inspiring the team to surpass their potential.

• Improving the team and facilitating the communication among the members of team.

• Exceeding and meeting departmental objectives, including conversion targets, and lead generation.

• Creating sense of ownership within the employees and resolving employee issues, if any.

• Encouraging, supporting, and motivating actively one’s peer team.

• Looking constantly for development as well as continuous improvement for the entire team.

• Monitoring, organizing, and coaching team on a day-to-day basis.

• Communicating the company’s purpose, core values, vision to the front employees.

• Ensuring that the employees follow their schedules properly as designed.

• Handling escalated calls, complaints, questions, and queries as necessary.

• Facilitating cross-functional communication within employees for improved working condition.

• Carrying out team meetings and actively participating in the monthly and weekly meetings.

• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the expectation

Company Profile:

Reliance BPO, a premium business process outsourcing services provider is part of the Reliance Group, one of the largest business houses of India Reliance BPO is a state-of-the-art service provider offering end-to-end solutions focusing in the Telecom, BFSI, Utility and Entertainment industry verticals. Clients come to us for cost advantages but stay with us because of our quality. We have been consistently delivering quality services to our clients thereby generating unmatched business value to our customers through our centers’ of excellence. Our operating philosophy is to provide value added workflow solutions to our customers utilizing the best of skill sets to ensure continuous improvements in our service offerings.

Desired Profile:

• Strong knowledge in customer care techniques and processes, Exceptional analytical and listening skills.

• Ability to operate well in a call center team environment.

• Familiarity with several voice-logging systems and tools.

• Keenness and flexibility to work extended hours.

• Natural flair for coaching, motivating, and interacting with people.

• Sound Knowlede of telecom / technical customer care processes & audit process.

• Knowledge of Office (Excel,Word,Powerpoint)

Should have Good communication skills

Experience:   3 - 6 Years

Role:   Team Leader -(NonTechnical)

Functional Area:    ITES/BPO/KPO, Customer Service, Ops.

UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any PG Course - Any Specialization, Post Graduation Not Required

Location:   Chennai

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