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Tuesday, 27 December 2011

Branch Service Partner (Branch Banking operations) - Yes Bank Ltd

Company Name:  Yes Bank Ltd

Designation:   Branch Service Partner (Branch Banking operations)

Job Description:

• Responsible for handling the day-to-day banking functions at the branch, servicing customers, handling queries, complaints and requirements of customers

• Servicing of ATM • n-depth knowledge of the teller counter – applicable more when we are searching for a teller • Send service letters to clients based on details provided by the Relationship Manager

• Maintain Customer Database with contact details, address and contact Number • Generate various MIS reports as applicable ( E.g.: Account Opening, Term Deposit Opened Today, Balance Sheet, Stop Payment, Large Cash Transactions , TOD , BJR, Remittances, Deposit & Withdrawal, Foreign Currency Transaction etc)

• Verification and checking of account opening forms. Ensuring the customer receives the account opening kit within 4 days • Maintaining a Query Tracker - On receipt / resolution of a query, an entry needs to be logged, which will be maintained for reporting daily service query/action

• Inward/ Outward Entries and

• Authorization

•  Cash Management Services – Collections/ Payments/ MIS •  Assist in follow up on recoveries/dues from the customers

Company Profile:

At YES BANK, we understand the financial needs of Large Corporates, in their ambitious growth plans towards building globally competitive firms. The Corporate & Institutional Banking (C&IB) division at YES BANK provides Knowledge driven banking solutions to Large Corporates and Leading Indian Business Groups with a turnover of over INR 2,000 crores.

YES BANK follows a "MONEY DOCTOR" approach towards providing diagnostic and prescriptive solutions, by evaluating specific financial needs, and providing tailor-made solutions to our valuable clients. Since inception in 2004, the C&IB team at YES BANK has built robust relationships with over 500 Large Corporates, offering a  full range of client focused Corporate Banking services

Desired Profile:


• Graduate/postgraduate with 1-6 years of relevant experience in operations, client servicing
• Knowledge of core banking systems and processes will be an added advantage
• Essential Competencies & Skills
• Strong written and verbal communication skills in English, Hindi & one local language
• Fully conversant with MS Office
• Maintain personal discipline (branch timings, attendance, grooming standards etc) in the office
• Excellent networking & interpersonal skills with a passion for client servicing
• Strong decision making and ability to address complex client situations
• Sensitive to issues of confidentially and compliance
• Strong sense of accountability and self-initiative
• hould be open to work for flexi hours
• wareness on global and financial sectors
• Market knowledge of ‘Basic Branch Banking’

Experience:    1 - 5 Years

Role:   Operations Mgr

Functional Area:    ITES/BPO/KPO, Customer Service, Ops.

UG - Any Graduate - Any Specialization
PG - Any PG Course

Location:   Mumbai, Mumbai Suburbs, Navi Mumbai


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