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Monday, 9 January 2012

Executive - MIS & Operation Support @ Reliance Comm. Ltd

Company Name:   Reliance Communications Ltd

Designation:   Executive - MIS & Operation Support

Job Description:

Responsibilities :

1) Job will involve creation & delivery of monthly, weekly & daily dashboards in line with the requirements of client & operations .

2) Will be responsible for highlighting areas of improvement to Operations along with RCAs .

3) Will responsible for designing MIS for all new clients & processes added & associated data management

4) Will be responsible for managing SLAs & accuracy of reporting of the day to day reports.

5) Will responsible for Digitization of reports (both back-end and front-end) resulting in saving of man-hours of reporting & developing user friendly MIS

Company Profile:

Reliance Globalcom, a division of Reliance Communications, spearheads the Global Telecom operations of India’s largest Integrated Telecom Service Provider. Reliance Globalcom brings together the synergies of Reliance Communications Global Business encompassing Enterprise Services, Capacity Sales, Managed Services and a highly successful bouquet of Retail products & services comprising of Global Voice, Internet Solutions and Value Added Services. The company serves over 2100 enterprises, 200 carriers and 2.5 million retail customers in 163 countries across 6 continents.

Desired Profile:

Desired Traits :

1) Knowledge of Excel, MS Access & SQL databases is must

2) Knowledge of Avaya , Aspect & HPS Dialer operation is desirable

3) Knowledge on the usage of data mining tools is desirable

Keywords: Reports, MIS, Excel,SQL

Experience:   1 - 3 Years

Role:    Process Flow Analyst

Functional Area:    ITES/BPO/KPO, Customer Service, Ops.

UG - Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization, BCA - Computers
PG - Post Graduation Not Required, MCA - Computers

Location:   Navi Mumbai

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