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Friday, 18 November 2011

Vacancy for Process Executive - Voice(UK) @ Vodafone India Services

Company Name:  Vodafone India Services Pvt.Ltd
Designation:    Process Executive - Voice(UK)

Job Description:

a) Answer voice queries
b) Document the response to ensure all information is captured
c) Maintain accuracy of information given and documented
d) Adhere to standard operating procedures required by the process
e) Attend briefings, trainings/refreshers sessions as required
f) Should be willing to work in rotational shifts

Keywords: International Process, UK, Voice,
Company Profile:

Vodafone Essar is the Indian subsidiary of Vodafone Group and commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The company now has operations across the country with over 115.55 million customers**. Vodafone is the world's leading international mobile communications group with approximately 347 million proportionate customers as on 30 June 2010. Vodafone currently has equity interests in 31 countries across five continents and around 40 partner networks worldwide.
Desired Profile:    

a) Candidate should be graduate
b) Voice skill trained – preferably UK Culture trained
c) Excellent communication skills – verbal and written
d) Logical reasoning and analytical skills
e) Good typing speed – 24 wpm minimum.
f) Ability to work with speed and accuracy
g) Prioritizing and organizing skills
h) Team working

Experience:     1 - 6 Years
Role:     Associate/Sr. Associate -(NonTechnical)
Functional Area:     ITES/BPO/KPO, Customer Service, Ops.
UG - Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location :     Pune


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