Company Name : Thomson Reuters
Designation : Process Associate
Job Description :
Required Skills:
- Relevant Collections experience of minimum 2 years preferred
- Strong customer service skills including ability to communicate effectively with Global customers
- Good verbal and written communication skills
- Willing to work in any shift
- Good negotiation skills within prescribed guidelines
- Demonstrated proficiency with SAP, Get Paid, HODB and InfoView
- Ability to demonstrate strong problem solving skills
- Highly motivated, task oriented and able to work independently in a fast paced environment
- Ability to maintain confidentiality of sensitive information
- Ability to manage multiple priorities.
Company Profile :
Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries.
Desired Profile :
Responsibilities :
1. Works on an assigned portfolio that includes a mixture of both routine and complex accounts. Conducts extensive research and analysis of account history (usage, payment history, subscriptions, subscription contracts) and check all available computer systems (SAP, Legacy, Get Paid, Find Law Tracking, InfoView, WAMS) to determine the appropriate action necessary for successfully handling customer problems and inquires. Contacts customers to secure payment based on a through understanding on their payment history and account usage. Works autonomously and has the ability to exercise sound business judgment in collecting balances and realistic payment terms with minimal credit issued
2. Analyzes and researches individual account history that are complicated and multi faceted. Exercises independent judgment in researching disputed balances and negotiating compromise with customers. Successfully manages individual portfolio on a day-to-day basis with no backlogs and minimal cancellation adjustments. Actively assist with training and mentoring of FSR's as requested by supervisor on a consistent basis.
Experience : 1 - 3 Years
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Education : UG - B.Com - Commerce,PG - Any PG Course
Location : Hyderabad / Secunderabad
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