Company Name: Vodafone India Services Pvt.Ltd
Designation: Executive / Sr Executive - Voice Support - 8 Opening(s)
Job Description:
Role Purpose:
Verification and processing of the employee expense claims.
Liaising with employees to ensure expense claims are as per policy.
Answering Queries and resolving issues relating to T& E claims via phone and email.
Key Accountabilities:
• Responsible for the management of all queries, both phone and email queries, relating to Travel and Expense claims.
• Manage the resolution of queries, according to agreed service levels, acting as the first point of escalation of issues for internal staff.
• Check to ensure that expense claims are properly meeting country specific tax and legal requirements. Match the receipts against the expense claims.
• Check those expense claims which are not posted automatically and correct any errors.
• Rebooking of expenses if incorrect entries are made
• Liaise with various internal departments to resolve incoming queries
• Establish good understanding of the end-to-end process working closely with the relevant parties in other departments and operating companies
• Compile, analyse and deliver reports as needed and provide proposals for corrective actions where necessary
• Provide support with back up activities to the P2P team
Keywords: Travel, expenses, claims, Voice support, emails
Company Profile:
Vodafone Essar is the Indian subsidiary of Vodafone Group and commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The company now has operations across the country with over 115.55 million customers**. Vodafone is the world's leading international mobile communications group with approximately 347 million proportionate customers as on 30 June 2010. Vodafone currently has equity interests in 31 countries across five continents and around 40 partner networks worldwide.
Desired Profile:
• 3 years to 5 years experience in providing Customer Service Voice & BO Support for UK/Ireland in BFSI Domain (Banking, Financial Services, Insurance)
• Excellent spoken and written communication skills (Mandatory)
• SAP or other ERP system knowledge
• Experience in Accounts Payable Process
• Basic MS office skills required
• Independent, self-starter, open to feedback, Problem Solving skills
• Flexible to work in shifts
Experience: 3 - 6 Years
Role: Associate/Sr. Associate -(NonTechnical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization,Diploma - Any Specialization
PG - Any PG Course - Any Specialization
Location : Pune
APPLY HERE
Designation: Executive / Sr Executive - Voice Support - 8 Opening(s)
Job Description:
Role Purpose:
Verification and processing of the employee expense claims.
Liaising with employees to ensure expense claims are as per policy.
Answering Queries and resolving issues relating to T& E claims via phone and email.
Key Accountabilities:
• Responsible for the management of all queries, both phone and email queries, relating to Travel and Expense claims.
• Manage the resolution of queries, according to agreed service levels, acting as the first point of escalation of issues for internal staff.
• Check to ensure that expense claims are properly meeting country specific tax and legal requirements. Match the receipts against the expense claims.
• Check those expense claims which are not posted automatically and correct any errors.
• Rebooking of expenses if incorrect entries are made
• Liaise with various internal departments to resolve incoming queries
• Establish good understanding of the end-to-end process working closely with the relevant parties in other departments and operating companies
• Compile, analyse and deliver reports as needed and provide proposals for corrective actions where necessary
• Provide support with back up activities to the P2P team
Keywords: Travel, expenses, claims, Voice support, emails
Company Profile:
Vodafone Essar is the Indian subsidiary of Vodafone Group and commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The company now has operations across the country with over 115.55 million customers**. Vodafone is the world's leading international mobile communications group with approximately 347 million proportionate customers as on 30 June 2010. Vodafone currently has equity interests in 31 countries across five continents and around 40 partner networks worldwide.
Desired Profile:
• 3 years to 5 years experience in providing Customer Service Voice & BO Support for UK/Ireland in BFSI Domain (Banking, Financial Services, Insurance)
• Excellent spoken and written communication skills (Mandatory)
• SAP or other ERP system knowledge
• Experience in Accounts Payable Process
• Basic MS office skills required
• Independent, self-starter, open to feedback, Problem Solving skills
• Flexible to work in shifts
Experience: 3 - 6 Years
Role: Associate/Sr. Associate -(NonTechnical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization,Diploma - Any Specialization
PG - Any PG Course - Any Specialization
Location : Pune
APPLY HERE
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