Infinite Computer Fresher Walkin for Tech Support- Saturday, 15th Oct 2011

Company Name:    Infinite Computer Solutions India Pvt. Ltd.

Designation:    Fresher Walkin for Tech Support- Saturday, 15th Oct 2011 - 100 Opening(s)

Job Description:

Technical Support Executive

Location: Bangalore Reports To: FTL/Team Leader – Operations

Age - • Minimum: 20 years

Education:- • Minimum Qualification:

* Bachelor’s degree from a three-year college or university

* Bachelor’s degree in Engineering from non-premier colleges

• Diploma / Post Graduate / BE

• Avoid regular ME/ MTech/ MCA/ MBA

Company Profile:

Infinite Computer Solutions (India) Limited is a global service provider of Infrastructure Management Services, Intellectual Property (IP) Leveraged Solutions and Application Management Services, focused on Telecom, Media, Manufacturing, Energy & Utilities & Healthcare industries. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation and Verification, Product Development and Support, to higher value-added offerings including Managed Platform and Product Engineering Services

Desired Profile:

Candidate Profile

• Technical Skills:

* Basic knowledge of Computers and Laptops including Apple machines

* Basic knowledge of operating systems –Win 98, Me, 2000, XP

* Basic knowledge of Apple Operating system and devices must

* Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem

* Good working knowledge of the Internet

* Advance troubleshooting skills for atleast one of the following:

• Computer Desktop, including Internal Hardware

• Computer Laptop, including Internal Hardware

• Apple Mac OS

• Peripherals like Printers, Scanners and Multifunction Devices

• Networking with Apple products (iPod, iPad, Mac, Airport)

• Verbal and Written Skills:

Three major Criteria’s:

* Speech clarity, voice clarity, good pronunciation and should NOT have a MTI (Mother Tongue Influence)

* Good spoken as well as written Grammar (Conversation Flow and sentence construction)

* Reading, comprehension and responding skills based on the International Language Proficiency Rating System

• Typing Skills

* A minimum of 15 words per minute

• Behavioural skills:

* Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning, problem-solving skills

* Willing to learn and flexible to changes

* Aptitude and ability to grasp

* Team player

* Confident and should have a positive attitude

* Willingness to work for atleast two-years duration with the organization

• Environmental, Physical and Other Requirements:

* Willing to work in shifts, rotating as schedule requires

* The weekly offs may not fall on the weekend

* The candidate should be willing to work on public holidays/festivals if scheduled/required

* A workday has pre-scheduled break timings. The job requires strict adherence to schedules

Keywords: bpo,Call centre,ISP,Tech Support, iyogi,customer support,Ites, outbound sales,inbound sales, apple,ipod,itune, iphone,macintosh,apple desktop,minacs

Experience:      0 - 1 Years

Role:     Associate/Sr. Associate -(Technical)

Functional Area:      ITES/BPO/KPO, Customer Service, Ops.

Education:

UG - Any Graduate - Any Specialization PG - Any

PG Course - Any Specialization,Post Graduation Not Required

Location:     Bengaluru/Bangalore

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