Reliance Comm; hiring Solution Specialist/ Bid Management Custom Solutions

Company Name :    Reliance Communications Ltd

Designation:    Solution Specialist/ Bid Management Custom Solutions

Job Description:

Role Summary

1. The Solution Specialist based at Mumbai will be part of the Custom Solution team.

2. He/She will be responsible for non-standard requirements of customers on entire suite of products offering under Bandwidth services, IP services, Co-location services etc.

3. He/She will design the customized solution in consultation with Operations, Engineering and Product teams and produce a Custom Solution Document and seek approval from all concerned stake holders.

4. He/ She will prepare response documents meeting the deadlines for RFP's, RFI's and tenders with approval for deviations from concerned stake holders.

5. He/She will be required to interact with the customers along with the Sales and Sales Support as a subject matter expert during pre-sales.

6. Support the regional Sales Support teams in designing the complex solutions.

7. Provide market insight to Product teams for requirements for new product development and/or product enhancements to meet Customer requirements.

8. Design or improve the existing processes and on-line tools for meeting the Customer Solution requirement, where necessary.

9. Training the Graduate Engineer Trainees (GET's) on product and technology.

Duties and Responsibilities

1. This is a middle management position which demands frequent interaction with the departmental heads for explaining non-standard requirements of customers and getting their approval on the proposed solution.

2. Role requires designing best fit customized solutions within permissible regulations in conjunction with various internal teams to meet customer’s expectations and getting approval from all stake holders.

3. Preparing response to the RFP's and RFI's within the deadlines.

4. Will also be responsible for pre-sales support to Sales and Sales Support teams including customer meetings if required.

Key Performance Indicators

1. To provide solutions to 90% of requirements within their deadline.

2. To ensure that 85% of Custom Solutions submissions are approved within 1 business day and remaining 15% are approved within 3 business days.

3. Respond to 90% of RFQ / ITT / RFP’s 2 days before deadline.

Company Profile:

Reliance Globalcom provides global communication services to Service Providers, Enterprises and Consumers across the globe through its high performance and resilient global network. With a service footprint spanning 230 countries and territories, Reliance Globalcom offers unrivalled reach, depth and breadth, with a flexible combination of services to support the needs of its global customers via a complete hybrid proposition. Our ability to combine the best elements of network ownership with access to multiple carriers and technology providers, ensures our managed solutions meet the specific requirements of each of our customers.

Desired Profile:

Qualification & Experience

Educational / Academic Qualification Essential:

B.E. / B.Tech

Professional Certifications / Additional Qualification

Desirable: CCNA, CCNP certification will be added advantage.

Experience(Min. years)

5-8 years

Candidate Specification:

1. The role requires an Engineering graduate with 5-8 years experience in Telecom industry. CCNA, CCNP certification will be added advantage.

2. Solution Design & bid management experience is a must.

3. Should have in-depth knowledge of SDH, DWDM, IP and MPLS technology.

4. Good analytical skills, cross-functional working capabilities and good conceptualization and excellent communication skills.

5. Ability to focus on execution in a multi-cultural environment

Technical/Functional Skills: ( Use “E” to denote Essential and “D” for Desirable)

1. Designing solutions for Transmission and IP services & bid management experience is a must - E

2. Experience of global processes and systems and of working as part of a cross functional team - E

Competency & Behavioral Skills: (Use “E” to denote Essential and “D” for Desirable)

Communication Skills - E

Result Orientation - E

Process Orientation - E

Relationship Building - E

Problem solving & decision making skills - D

Experience:      3 - 9 Years

Role:     Product/Brand Mgr

Functional Area:      Marketing, Advertising, MR, PR

Education:

UG - B.Tech/B.E. - Any Specialization

PG - Post Graduation Not Required

Location:     Navi Mumbai

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