Reliance Hiring for French, Italian,German & Spanish Language Experts

Company Name:    Reliance BPO Pvt. Ltd.

Designation:    French, Italian,German & Spanish Language Experts - 5 Opening(s)

Job Description:

Overview of Role:

To support the set up of the RGCOM MACC team and to co-ordinate change requests for RGCOM’s customers.

The role will be based out of our DAKC office.

Key Tasks and Responsibilities:

* Co-ordinate network change requests for specific customers

* Single point of contact for customers for these requests, liaising with global RGCOM teams to ensure all facets of the request are carried out in a timely manner

* Set service commitment dates, communicate to the customer and stick to them

* Validate new change requests, identifying any errors for future improvement

* Maintain clear and concise notes to ensure proper internal communication

* Identifying and submitting Revenue Recovery opportunities where RGCOM incurs extra costs for circumstances out of our control.

* Maintain and distribute weekly reports for each customer, conduct weekly conference calls to discuss these.

* Escalating issues in accordance with RGCOM procedures

* Adherence and compliance to processes and tasks assigned/requested by management team.

* Take responsibility for customer queries and drive them through the relevant RGCOM teams, always owning the issue.

Keywords: French, Italian,German & Spanish Language Experts

Company Profile:

Reliance BPO, a premium business process outsourcing services provider is part of the Reliance Group, one of the largest business houses of India Reliance BPO is a state-of-the-art service provider offering end-to-end solutions focusing in the Telecom, BFSI, Utility and Entertainment industry verticals. Clients come to us for cost advantages but stay with us because of our quality. We have been consistently delivering quality services to our clients thereby generating unmatched business value to our customers through our centers’ of excellence. Our operating philosophy is to provide value added workflow solutions to our customers utilizing the best of skill sets to ensure continuous improvements in our service offerings.

Desired Profile:

* Good communication skills (French or Italian or German or Spanish), written and verbal to both internal and external customers

* Interest in IT and networks

* knowledge of Remedy or other Trouble Ticket systems

* Have at least 1 years experience in a customer facing role

* Excellent telephone/Customer service skills, professional attitude

* Proven administrative and time management abilities.

* Demonstrated aptitude for problem solving

* Ability to build excellent relationships with Customers and other RGCOM teams.

Experience:      1 - 2 Years

Role:    Associate/Sr. Associate -(Technical)

Functional Area:      ITES/BPO/KPO, Customer Service, Ops.

Education:

UG - Any Graduate - Any Specialization

PG - Post Graduation Not Required

Location:     Navi Mumbai

Apply Here