Company Name: Tata Communications
Designation: Assistant Manager/Manager - Enterprise Voice Engineering
Job Description:
Architect, design & implement Global enterprise voice services/ solutions, Contact Center services. Ability to close Bill of materials with vendors and plan deployment.
Ability to work within a team of engineers to successfully plan and deliver services by interacting with internal stake holders/ vendors.
Documentation of high level and low level design with minute details of technology
Conduct the trial and poc setup for various voice services and provide reports with recommendation as per results
Implement, monitor and report customers requirements for voice services
Comply to the legal requirement are met in terms of certification, documentation, reports, operations globally
Create Service Delivery/ Service Assurance , operation handover processes.
Designation: Assistant Manager/Manager - Enterprise Voice Engineering
Job Description:
Architect, design & implement Global enterprise voice services/ solutions, Contact Center services. Ability to close Bill of materials with vendors and plan deployment.
Ability to work within a team of engineers to successfully plan and deliver services by interacting with internal stake holders/ vendors.
Documentation of high level and low level design with minute details of technology
Conduct the trial and poc setup for various voice services and provide reports with recommendation as per results
Implement, monitor and report customers requirements for voice services
Comply to the legal requirement are met in terms of certification, documentation, reports, operations globally
Create Service Delivery/ Service Assurance , operation handover processes.
Company Profile:
Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to more than 200 countries across 400 PoPs, and nearly 1 million square feet of data center and colocation space worldwide.
Desired Profile:
Qualifications Education
Bachelor's Degree in Computer Science or Electrical, Electronic or Computer Engineering.
M- Tech or equivalent on various technology added advantage
Certifications : CCNA , CCVP and other SIP/ H.323 and ITIL, PMP, MCSE certifications are highly desired
Experience & Knowledge
Experience in planning, designing and solution architecting call center deployments at technical defintion level.
Experience in running call center operations at a medium to large full feature call center deployments with responsibilities for network infrastructure monitoring and troubleshooting.
Elaborate understanding of call center/BPO requirments at application layer for features, reporting, recording, CRM, inbound/outbound capabilties
Fair knowledge of IP/MPLS and VoIP networks and technologies
Experience in managing a managed hosting scenario, taking technology decisions, capacity planning
Ability to close BoM/ BoQ/ SoW with minute details by interacting with vendors.
Excellent documentation skills with deep understanding of HLD, LLD, RFO, SoW and basic understanding of MRD
Fair experience in installation, configuration, management of Voice Systems such as SBC( Nextone/ACME), Sonus components like GSX, PSX etc.
Very good knowledge in SIP and working knowledge of H.323.
Good experience in configuring enterprise CPE SBCs like Cisco UBE
Understanding / knowledge in PABX switching concepts, working knowledge of CUCM
Specific knowledge of Cisco ICM, Genesys , Avaya solutions & VoIP protocols (SIP, MGCP & H.323) is desirable
Working knowledge of Cosmocom will be an added advantage
Reasonable knowledge of Databases - Oracle & MS SQL
Support in creation and roll out of services based on the architecture
Understand the in ground/field and operational level requirement and exposure of ITIL based process creations for SD/ SA etc.
Skills
Excellent Communication Skill
Taking Ownership
Interpersonal effectiveness
Able to provide out of box solutions
Functional Excellence
Withstanding Pressure (Able to deliver under pressure)
Building effective team
Drive For Result.
Experience: 2 - 3 Years
Role: Assistant Manager/Manager -(NonTechnical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - B.Tech/B.E. - Computers, Electrical, Electronics/Telecomunication, B.Sc - Computers, Electronics
PG - Any PG Course
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