CONVERGYS hiring Sr Customer Care Officer/Technical support officer

Company Name:  CONVERGYS India Services Pvt Ltd

Designation:   Sr Customer Care Officer/Technical support officer - 110 Opening(s)

Job Description:

-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

-Listen attentively to customer needs and concerns; demonstrate empathy.

-Clarify customer requirements; probe for and confirm understanding of requirements or problem.

-Meet customer requirements through first contact resolution.

-Confirm customer understanding of the solution and provide additional customer education as needed.

-Prepare complete and accurate work and update customer file.

Interested Candidates can also directly Walk-in along with updated resume & two passport size photographs at :  Convergys India Service, 4th Floor Vipul Agora Next to Sahara Mall Sec 28 Chakarpur MG Road Gurgoan

Note: Grad Freshers can also apply.

Keywords: Customer care officer, Customer Care Executive, Customer Support, CCE, CCO, Sr. Customer Care, Voice Process, bpo, call center, Senior Technical support, Semitech, Sales, Collection, Recovery,fresher,graduate

Company Profile:

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Desired Profile:

Graduates with good communication skills.

Undergraduate with 1 year International Bpo Experience.

Willing to work in rotational shifts.

Outstation candidates/Ghaziabad residing candidates who can relocate can send their resumes

(Inbound voice/semitech/Technical procces available.

Five days working

Free AC Cabs)

Experience:    0 - 5 Years

Role:   Associate/Sr. Associate -(NonTechnical)

Functional Area:    ITES/BPO/KPO, Customer Service, Ops.

Education:

UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location:    Gurgaon, Argentina

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