Customer Care Manager- Maninagar - Ing Vysya Bank Ltd.

Company Name :    Ing Vysya Bank Ltd.

Designation:    Customer Care Manager- Maninagar (Ahmedabad).

Job Description:

Includes 50 % Sales (Inbound + Outbound) and 50% Operaions and Customer Service

• Generate leads
• Liasoning with Sales Desk
• Ensuring Zero leakage of income
• Cross selling of TPP
• Recovery of locker rent as per time lines
• Verification of PALMS
• Verification of UTJs of CCA
• Acting as Joint custodian
• Adhearing to KYC norms
• Obtaining of Form 60 (PAN/ Form 60 needed for account opening), Form 15G, 15H etc. and forwarding to COPS
• Handling, tallying of security items ( day to day basis)
• Verification and accepting of customer requests and processing of the same/forwarded to the respective units
• Authorising of override transactions including AAA.
• Handling of mails/couriers
• Attending all customer queries and resolution of the same
• Internal information/ communication with COPS/ other units regarding customer complaints & requests
• Maintenance of undelivered items and ensuring the delivery of the same to respective customers
• Accepting request for TD issuance, renewal, closure including deposit loans
• Handling TD related queries, follow up with customers;
• Accepting transfer requests, RTGS, NEFT etc., from customers and ensuring the processing

Keywords: Customer Service, acquisation of CASA, Cross Sales, Bank, KYC, Personal banker, PALMS, RTGS, Maninagar, Ahmedabad

Company Profile:

ING Vysya Bank Ltd., is an entity formed with the coming together of erstwhile, Vysya Bank Ltd, a premier bank in the Indian Private Sector and a global financial powerhouse, ING of Dutch origin, during Oct 2002. The origin of the erstwhile Vysya Bank was pretty humble. It was in the year 1930 that a team of visionaries came together to form a bank that would extend a helping hand to those who weren't privileged enough to enjoy banking services.

Desired Profile:

Includes 50% Sales and 50% Operations and Customer Service

1. Good Communication Skill.
2. Should be from banking sector and have a good customer base .
3. Deals with acquisition of CASA
4. Should have experience in both sales and operation in banking sector.
5. Minimum 2 yrs of experience
6. Good team leader
7. Graduate with banking knowledge preffered.
8. Candidate working in Ahemadabad is only preffered.

Experience:      2 - 5 Years

Role:     Cust. Service Mgr

Functional Area:     Banking, Insurance

Education:

UG - Any Graduate - Any Specialization 

PG - Any PG Course - Any Specialization

Location:     Ahmedabad

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