Company Name: Symantec Chennai
Designation: Technical Support Engineer (level 2 support -Voice)
Job Description:
Job Description:
• Provide level 2 support for Norton products(NIS/NAV/N360) by handling escalations from vendors & ensuring highest levels of customer satisfaction on the cases handled
• Last point of contact for all escalations
• Interact with the engineering team to find solution for unresolved issues
• Work hand in hand with content management team to develop knowledge base articles
• Get to work on different technologies such as mail, networking, virus removal and OS
• Should be able to research / perform deeper analysis of issues using available resources
