Symantec hiring Technical Support Engineer (level 2 support -Voice)

Company Name:  Symantec Chennai

Designation:   Technical Support Engineer (level 2 support -Voice)

Job Description:

Technical Support Engineer (level 2 support -Voice)

Job Description:

• Provide level 2 support for Norton products(NIS/NAV/N360) by handling escalations from vendors & ensuring highest levels of customer satisfaction on the cases handled

• Last point of contact for all escalations

• Interact with the engineering team to find solution for unresolved issues

• Work hand in hand with content management team to develop knowledge base articles

• Get to work on different technologies such as mail, networking, virus removal and OS

• Should be able to research / perform deeper analysis of issues using available resources

Company Profile:

Symantec was founded in 1982 by visionary computer scientists. The company has evolved to become one of the world’s largest software companies with more than 18,500 employees in more than 50 countries. We provide security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information-driven world against more risks at more points, more completely and efficiently than any other company.

Desired Profile:

Technical Knowledge & Skills:

• Expert level familiarity of Operating Systems (Windows 2000/NT, 9x, ME, XP, Vista & 7)

• Knowledge of internet technologies (Dial up, DSL, Cable Modem)

• Basic knowledge of firewall and antivirus concepts

Communication Skills (Soft skills & Language Skills) :

• Exemplary customer service focus

• Verbal and chat etiquette skills – Articulate & friendly tone

• Sensitized to customer needs and expectations, including cultural gap

• Ability to make a point without generating conflict and substantiate it with data

Experience: Experience working in an English speaking contact centre handling IT & Security products such as Norton Anti Virus for 2 year or more in the same role.

Experience:   2 - 7 Years

Role:   Associate/Senior. Associate -(Technical)

Functional Area:   ITES/BPO/KPO, Customer Service, Ops.

Education:

UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization, Post Graduation Not Required

Location:   Chennai

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