Customer Relationship Executives Required @ HCL Infosystems Ltd.

Company Name:    HCL Infosystems Ltd.

Designation:    Customer Relationship Executives - 4 Opening(s)

Job Description:

• Responsible for customer relationship and responding to customer queries through mails and phone.

• Act as spoc for customers and attend their queries, complaints, feedbacks, requests etc.

• Liaison between sales and service delivery team.

• Ensuring timely and professional responses to all complaints, requests and queries received.

• Proper recording and scrutiny of the complaints received.

• Ensure all customers’ queries are investigated and resolved within the defined SLA’s.

• Responsible for informing the management and the teams about customer grievances on time.

• Responsible for reminding the customers about pending payments.

Keywords: Customer Relationship Management

Company Profile:

HCL Infosystems Ltd, is India´s premier hardware, services and ICT systems integration company offering a wide spectrum of ICT products that includes Computing, Storage, Networking, Security, Telecom, Imaging and Retail. HCL is a one-stop-shop for all the ICT requirements of an organization. India's leading System Integration and Infrastructure Management Services Organization, HCL has specialized expertise across verticals including Telecom, BFSI, eGovernance & Power.

HCL Infosystems Ltd is one of the pioneers in the Indian IT market , with its origins in 1976. For over quarter of a century, we have developed and implemented solutions for multiple market segments, across a range of technologies in India. We have been in the forefront in introducing new technologies and solutions. The highlights of the HCL saga are summarised below:

Desired Profile:

• Graduate with 2+Years of experience in customer relationship management.

• Excellent communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally.

• Capacity to work both as an individual and as a team.

• Self motivated, willing to learn and quick adaptation to new processes within less time frame.

• Knowledge of any regional language will be an additional advantage.

Experience:    2 - 3 Years

Role:     Telecalling/Telemarketing Exec.

Functional Area:     ITES/BPO/KPO, Customer Service, Ops.

Education:

UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization

Location:     Noida

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