Company Name: SunGard Solutions (India) Pvt Ltd
Designation: Technical Support Analyst
Job Description:
• Reply to enquiries either by telephone or e-mail.
• Work with regional Product staff (support and DBAS)
• Work well with local account management and support staff currently based in London. Tunisia, Paris , Hong Kong and Singapore
• Gain good knowledge of the product to able to answer queries and perform initial investigations.
• Gain good knowledge of Product design and constituent development languages to be able to perform second line support including code investigations, bug fixes, data fixes.
• Gain and develop and good understanding of capital markets and the business that Product supports.
• Manage their own immediate work schedule and respect deadlines.
• Good verbal and written communication skills
• Able to work alone or in a team, positive approach and desire to do well and progress.

