Company Name: Larsen Toubro Infotech Ltd.
Designation: Opening for Service Desk Associates - Mumbai
Job Description:
L&T Infotech is looking for Service Desk Associates.
Job Location – Vash, Navi Mumbai.
Total Number Of position: 2
Education qualification: any graduation – preferable B.Sc /Diploma / BBA / B.E/ B.Tech (Full time)
Exp : 0-5 Years relevant exp
Job Description / Job Scope :
• More than 1-2 years of experience in customer service support environment ( worked with the international clients – UK / US/ Others)
• Proficient with Desktop, Laptop, Hardware and Software related issues.
• Good understanding of networking concepts and protocols.
• Good analytical and problem-solving skills.
• Good written & verbal communication and presentation skills.
• Good hands on ticketing tool like Remedy, Peregrine, Clarify, HP Service Desk.
• Answer the calls that reach Service Desk.
• Respond to the emails/chat that reaches Service Desk.
• Create/update ticket for every call and email that reach Service Desk.
• Follow up on tickets that are not attended or followed up.
• Highlight to the supervisor, in case of any ticket not attended to or responded on time.
• Attempt to resolve the calls which are in the scope of Service Desk.
Company Profile:
L&T Infotech is a global IT services and solutions provider. We provide the winning edge to our clients by leveraging our Business-to-IT Connect and deeply committed people. Our clients include industry leaders like Chevron, Freescale, Hitachi, Sanyo and Lafarge, among others. They have found in us a right-size partner who combines scale, stability and customer-centricity
Desired Profile:
* Excellent communication
* Good understanding and troubleshooting skills on Microsoft products and similar suits.
* Good customer service skills. Alert and Agile.
* Ready to work on 24X7 support.
* Readiness to stretch whenever required.
* Readiness to stretch whenever required.
* All records related to Academics and work experience to be produced for BG check.
Keywords: IT Service Desk / IT Help Desk
Experience: 1 - 2 Years
Role: Tech Support Engnr
Functional Area: IT-Other
Education:
UG - B.B.A - Management,B.Sc - Any Specialization,B.Tech/B.E. - Any Specialization,BCA - Computers,Diploma - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Mumbai
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