Company Name: Ericsson India Pvt Ltd
Designation: Technical Writer (CPI)
Job Description:
The Technical Writer function is responsible for planning, organizing, writing and maintenance of all end user documentation.
The role also helps coordinate the release of the documentation to internal and external customers
Responsibilities for the Position
• Create/Update customer documentation, document libraries and online Help.
• Follow up with subject matter experts for product, functional and technical information in order to develop highest quality documentation.
• Assess the impact of product changes on release documentation
• Create/Edit images and flowcharts using Adobe Photoshop, Visio etc.
• Perform peer review (editorial) for all documents delivered in a product release.
• Suggest usability improvements to local development teams.
• Responsibility towards product's release note and correction note handling.
• Able to handle multiple projects and perform independently or in a team environment.
Company Profile:
At Ericsson we use innovation to empower people, business and society. We envisage a Networked Society that is sustainable, and where everything that can benefit from a connection will have one. Our mobile and fixed networks, multimedia solutions and telecom services make a real difference to people’s lives, and the world we live in.
Desired Profile:
Education
Graduate in any discipline, with good command on English.
Experience
2-4 years of relevant experience
TECHNICAL SKILLS / COMPETENCIES:
• Should have previous experience of technical writing preferably in the Telecom/ Billing Domain.
• Good experience in writing and editing end user documents like User Manuals, Installation Guides, System Administrator Guides, Functional Description, Release notes etc.
• Excellent command of the English language and the ability to articulate complex technical concepts in clear concise and simple written form is required.
• Good experience in content management systems like Documentum, FrameMaker, graphics tools like Adobe Photoshop, MS Visio, advanced MS Word skills
• Familiarity with tools such as Adobe Illustrator, Adobe must be a team player. Photoshop & Visio.
• Exposure to tools such as Epic Editor, Snagit, Adobe Framemaker, Irfan View would be an added advantage.
• Software development model and knowledge (high level)
• Knowledge regarding Agile methods would be given preference.
• Experience of working with Documentation Workflow management tools
SOFT SKILLS / COMPETENCIES:
• Good communication (English-verbal and written) and presentation skills.
• The ability to drive the necessary processes and standards to manage and produce quality documentation.
• Should be able to work with Logical/Analytical thinking ability and have the aptitude for problem solving and zeal for innovative solutions.
• Excellent organizational, communication, and interpersonal skills
Be a self starter and able to work independently.
• Ability to perform in a multi-tasking and team-oriented environment
Experience: 2 - 5 Years
Role: Technical Writer
Functional Area: Application Programming, Maintenance
Education:
UG - Any Graduate
PG - Any PG Course
Location: Chennai
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