Company Name: Thomson Reuters India Pvt Ltd
Designation: Senior Systems Engineer
Job Description:
ESSENTIAL DAY TO DAY RESPONSIBILITIES:
• Technical support for specified platforms, which may involve working with development groups.
• Maintain strong links with 1st Level groups.
• Maintain system software and apply service or security patches as required.
• Maintain relationships with integrators to ensure operational requirements are met.
• Management of change required to support product enhancement and growth.
• Provision and maintenance of documentation on system configurations, databases, define methods of working and daily operational procedures.
• Co-ordination and liaison with operational, product, and development groups in support of projects for business continuity or service enhancements.
• To apply technical policies and standards to the systems supported.
• To follow defined project, implementation and support processes.
• To follow departmental change management procedures in defining, planning and implementing change in such a way that service disruption is minimized, and adherence to Service Level Agreements is ensured.
• To follow defined Technology Operations incident and problem management procedures in order to log and track issues relating to past problems until satisfactorily resolved.
• Contribute work out of hours when appropriate to support major implementations or to react to high priority service issues.
• On-call responsibilities may also be a future requirement for this role.
• Perform related duties as assigned or requested.
Additional Information:
Key Performance Expectations:
• Achievement. Outputs include built and support systems that are robust, well documented, supportable and with clear monitoring. Also Status reporting, operational documentation and meeting minutes when necessary.
• Customer relationship. Ease of engagement to customers and the demonstrated focus on their requirements.
• Teamwork. In addition to technical peers, must work well with Operational, inter-departmental and external interfaces professionally to meet a business target.
• Functional success of the systems, including ongoing maintainability and adaptability to emerging standards.
Company Profile:
Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, healthcare, science and media markets, powered by the world’s most trusted news organization. Thomson Reuters shares are listed on the Toronto Stock Exchange (TSX: TRI) and the New York Stock Exchange (NYSE: TRI).
Desired Profile:
Education:
Higher diploma or degree level education.
REQUIRED SKILLS:
• Minimum of 2 years Windows experience in a Windows Server Support Role
• TCP/IP, Network Troubleshooting
• Good inter-personal and communication abilities
• Candidates should be self-motivated, enthusiastic and have a commitment to quality as well as a strong attention to detail.
Desired Skills:
• An awareness of the Internet product space and supporting technologies.
• Experience in several of the following would be a distinct advantage:- Directory Services, Market Data Systems.
• A background in ITIL process is a key advantage.
• Experience in Monitoring and Event Management especially using Tivoli and Managed Objects.
• Ability to manage parallel work streams. Ability to adjust work priorities dynamically as new issues arise.
• Comfortable changing focus between work streams to cover the various types (build, support, consultation) based upon the key priority focus at a given time.
• Ability to assimilate large volumes of information and highlight key
Experience: 2 - 5 Years
Role: System Admin
Functional Area: Systems, EDP, MIS
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location: Bengaluru/Bangalore
Details Here
Designation: Senior Systems Engineer
Job Description:
ESSENTIAL DAY TO DAY RESPONSIBILITIES:
• Technical support for specified platforms, which may involve working with development groups.
• Maintain strong links with 1st Level groups.
• Maintain system software and apply service or security patches as required.
• Maintain relationships with integrators to ensure operational requirements are met.
• Management of change required to support product enhancement and growth.
• Provision and maintenance of documentation on system configurations, databases, define methods of working and daily operational procedures.
• Co-ordination and liaison with operational, product, and development groups in support of projects for business continuity or service enhancements.
• To apply technical policies and standards to the systems supported.
• To follow defined project, implementation and support processes.
• To follow departmental change management procedures in defining, planning and implementing change in such a way that service disruption is minimized, and adherence to Service Level Agreements is ensured.
• To follow defined Technology Operations incident and problem management procedures in order to log and track issues relating to past problems until satisfactorily resolved.
• Contribute work out of hours when appropriate to support major implementations or to react to high priority service issues.
• On-call responsibilities may also be a future requirement for this role.
• Perform related duties as assigned or requested.
Additional Information:
Key Performance Expectations:
• Achievement. Outputs include built and support systems that are robust, well documented, supportable and with clear monitoring. Also Status reporting, operational documentation and meeting minutes when necessary.
• Customer relationship. Ease of engagement to customers and the demonstrated focus on their requirements.
• Teamwork. In addition to technical peers, must work well with Operational, inter-departmental and external interfaces professionally to meet a business target.
• Functional success of the systems, including ongoing maintainability and adaptability to emerging standards.
Company Profile:
Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, healthcare, science and media markets, powered by the world’s most trusted news organization. Thomson Reuters shares are listed on the Toronto Stock Exchange (TSX: TRI) and the New York Stock Exchange (NYSE: TRI).
Desired Profile:
Education:
Higher diploma or degree level education.
REQUIRED SKILLS:
• Minimum of 2 years Windows experience in a Windows Server Support Role
• TCP/IP, Network Troubleshooting
• Good inter-personal and communication abilities
• Candidates should be self-motivated, enthusiastic and have a commitment to quality as well as a strong attention to detail.
Desired Skills:
• An awareness of the Internet product space and supporting technologies.
• Experience in several of the following would be a distinct advantage:- Directory Services, Market Data Systems.
• A background in ITIL process is a key advantage.
• Experience in Monitoring and Event Management especially using Tivoli and Managed Objects.
• Ability to manage parallel work streams. Ability to adjust work priorities dynamically as new issues arise.
• Comfortable changing focus between work streams to cover the various types (build, support, consultation) based upon the key priority focus at a given time.
• Ability to assimilate large volumes of information and highlight key
Experience: 2 - 5 Years
Role: System Admin
Functional Area: Systems, EDP, MIS
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location: Bengaluru/Bangalore
Details Here
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