Company Name: Cognizant Technology Solutions India Ltd
Designation: Performance Testing/Performance Engineering
Job Description:
• Experience in Voice and Accent, Grammar, overall Communication skills, Telephone Etiquette, Customer Service and other Soft Skills trainings.
• Experience in initial trainings and base lining for every new member of the team
• Ensuring that every team member is ready for the process in terms communication & call handling skills
• To provide continuous coaching and mentoring all team members
• To monitor calls regularly and provide feedback to agents
• Report generation and analysis
• Should be flexible for 24*7 shifts
Designation: Performance Testing/Performance Engineering
Job Description:
• Experience in Voice and Accent, Grammar, overall Communication skills, Telephone Etiquette, Customer Service and other Soft Skills trainings.
• Experience in initial trainings and base lining for every new member of the team
• Ensuring that every team member is ready for the process in terms communication & call handling skills
• To provide continuous coaching and mentoring all team members
• To monitor calls regularly and provide feedback to agents
• Report generation and analysis
• Should be flexible for 24*7 shifts


